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Frequently Asked Questions

It is important for GCWG to have our customers’ most current contact information. To update your information, simply click on CONTACT US and send us a message with the chosen subject, “I want to update my contact information.” Enter the information that needs to be updated such as your address, phone number, or email address and we will update the information in our database and provide you with an updated copy of your protection plan within 5 business days.

GCWG does NOT offer pickup and/or delivery.

Electric carts have a $50 deductible for covered repairs. Gas carts have a $100.00 deductible for covered repairs.

For golf car protection plans, coverage begins the date of golf car and protection plan purchase. Protection plans must be purchased at the time the golf car is purchased.

Customers do not need to activate or register their GCWG protection plan.  Protection plans are registered by the dealer on the date that the cart is delivered to the customer.

Customizations made after the time of warranty purchase are not covered.  In addition, any modifications made by a non authorized dealer will VOID the warranty

Filing a claim is simple and you have 2 options.  If you are close (geographically) to the dealer or service center where you purchased your cart, you can simply contact their service department to begin the claims process.  If you are not close geographically, you may file your warranty claim online to begin the claims process and we will locate an authorized GCWG service center for you.

GCWG Protection plans on both refurbished and new carts are fully transferable as long as there is a period of time remaining on the plan.  Refurbished golf carts will simply have a defined period of time remaining on the plan at the time of transfer.  Because original OEM warranties are not transferrable, any Extended Protection Plans that are still current on a new golf carts will begin the day that a transfer has been initiated.

Protection plans are associated with a unique cart serial number and customer name and must be transferred to remain valid.  Customers wishing to transfer their warranty to a new owner will simply advise the new owner to notify GCWG within 30 days of the bill of sale date of the ownership transfer and provide a copy of the bill of sale along with a $50.00 transfer fee.  GCWG will provide the new owner with an updated protection plan reflecting the new owner and date of expiration within 5 business days of fulfillment of the transfer requirements AFTER a full inspection of the golf cart and extension fee has been processed.

We have created a streamlined process for our dealers to help them provide service to our customers and ensure that they are compensated as quickly as possible. For current GCWG authorized service centers, you may access our claims process at our resource center in your dealer portal. You may also initiate a claim via phone at 307-223-7851 or begin by sending an e-mail to with your customer’s name, contract #, and signed copy of Bill of Sale (BOS), VIN(s), photo(s) and/or video of all damaged part(s) with a description of what the issue is.

GCWG offer protection plans on refurbished golf cars cover mechanical part failures on both electric and gas golf cars. It is YOUR sole responsibility to purchase the plan within fifteen (15) days of purchasing your golf cart.
GCWG protection plans on new golf cars cover the GCWG stated coverages that are not covered under the preceding manufacturer’s warranty. Stated coverage includes all parts included in terms and conditions. Manufacturer’s coverage may vary. See manufacturer’s warranty for a comprehensive list of their terms and conditions.

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